How long after ordering will my merch be shipped?

Orders will be produced and shipped within 3-5 business days on average. Once shipped, the time to you will depend on where you live in the world. Please look below for our best estimates. 

How long does it take to arrive?

We ship all orders from our USA factory. Due to covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 3-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 10-15 business days
• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 might be affecting deliveries. 

Which carrier do you use?

We ship all items with UPS, FedEx, and USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

I didn't receive my order

Please email us: support@shineon.com, quoting your order number from the confirmation email/SMS message. We'll help track it down for you!

Can I pay extra to get my order sooner?

All items take between 3 and 5 business days to make, as our fulfillment teams make everything to order. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, you will need to pay them.

Cancellation and exchanges

Can I cancel or change my order?

Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

My item is damaged / incorrect, what do I do?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us until you have contacted Support.

Can I return my purchase?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. 

My item looks different than the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.